At BELMIX, we are committed to providing high-quality products that you will enjoy. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.
- Eligibility for Returns
- Products must be returned within 10 days from the date of purchase.
- To be eligible for a return, products must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Non-Returnable Items
- Items that have been opened or used.
- Products purchased on sale or through special promotions.
- Perishable items that have passed their expiration date.
- Return Shipping
- Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
- Exchanges
- If you received a defective or damaged product, we offer exchanges. Please contact our customer service team to arrange for an exchange.
- Exchanges are subject to product availability. If the item is out of stock, we will process a refund.
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at hello@belmixfoods.com or 0831-2001397.
- We will arrange for a replacement or refund and cover the return shipping costs for damaged or incorrect items.
